INTRACLASS #12

TOPIC: Organizations that learn.

OBJECTIVE: To analyze strategies and disciplines for continuous improvement.

DEVELOPMENT

ORGANIZATIONS THAT LEARN

• Five Disciplines

- Personal Domain.

- Team learning.

- Mental models.

- Shared vision.

- Systematic thinking.

• Information systems

Elements:

- Information entry.

-Exit of information.

- Processing: sort, order, calculate, feedback.

- Entities: Suppliers, customers, regulatory agents, shareholders and competitors.

Business processes

- Administration of the supply chain.

- Businesses Administration.

- Customer administration.

- Knowledge management.

- Collection and storage of data.

- Transforms into a Business system.

- Distribution.

- Planning.

- Coordination.

- Control.

- Decision making.

The Information Systems seek to integrate: organizations, technologies and administration.

• Information Subsystems

1. (TPS): Transaction Processing Systems.

2. (KWS): Systems of work of knowledge.

3. (DSS): Support Systems for Decision Making.

4. (MIS): Management Information System.

5. (ESS): Executive Support System.

Result:

Application of the information systems that an electronic business has to take advantage of the knowledge about its clients and based on that, make decisions.